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Warranty


RDP Laptop Warranty Policy

Item
Warranty Period
Warranty Type
Warranty Support Documents
ThinBook
1 Year
On-site
Invoice
Power Adapter
1 Year
RTB Invoice

 *RTB = Return to Bench

RDP Tablets Warranty Policy

Item Warranty Period Warranty Type Warranty Support Documents
Tablets
1 Year
RTB Invoice
Charger
3 Months RTB Invoice

*RTB = Return to Bench


RDP Thin Clients Warranty Policy

Item Warranty Period Warranty Type Warranty Support Documents
AL-200
3 Years
RTB
Invoice
AL-500
3 Years RTB Invoice
XL-200c
1 Year
RTB Invoice
XL-500
1 Year RTB Invoice

*RTB = Return to Bench


RDP Desktops & All-in-ones Warranty Policy

Item Warranty Period Warranty Type Warranty Support Documents
Desktops
1 Year
On-site
Invoice
All-in-ones
1 Year On-site Invoice


RDP Accessories Warranty

RDP Accessories Warranty
Warranty Period Warranty Type Warranty Support Documents
Monitor



Keyboard & Mouse



Bagge (Backpack)
No Warranty



This warranty shall be rendered null and void if : 


The Product is damaged due to transportation, fall, weather, extreme temperatures, shock, improper use, mishandling or negligence after the purchase of the Product.
The Product is damaged as a result of natural disaster or acts of God, e.g. fire, flood, lightning.
The Product is damaged as a result of connection to irregular voltage sources.
The Product is installed, maintained, operated or use other than in accordance with the instructions provided by RDP in relation to the Product.
The Product is altered, modified and repaired by a party not authorized by RDP.
The Product is not purchased from RDP or through RDP's authorized distributors and resellers.
The customer cannot provide the sales receipt or purchase invoice.
The Warranty period has expired.
  


The warranty does not cover:


Transportation, delivery and/or incidental costs incurred in the fulfillment of this warranty.
Any software preloaded on or otherwise sold with the Product. All software is provided as is and RDP disclaims any and all warranties, express or implied, including but not limited to any implied warranty of non-infringement of third-party rights, merchantability or fitness for a particular purpose. RDP does not warrant that the software will be error-free or that the software will meet the customer's requirements.
Installation of software other than those specified in the starter package.
Recovery of corrupted HDD media other than to original factory state.
Damage to or loss of any programs, data or removable storage media. The customer is responsible for saving (backing up) any programs, data or removable storage media. The customer is advised to backup essential programs and data before allowing or sending for service.
Parts requiring replacement due to normal wear and tear, corrosion, rust or stain, physical damages such as cracks/dents/scratches on casing and broken cable.
Products where the model number or serial number has been removed, altered or obliterated from the product.

Note: All out of warranty devices will have a paid service and process RTB warranty.