Warranty

RDP Laptops Warranty Policy

Product Warranty Period Warranty Type Warranty Support Documents
ThinBook 1 Year On-site Invoice
Power Adapter 1 Year RTB Invoice
*RTB = Return to Bench

RDP Tablets Warranty Policy

Product Warranty Period Warranty Type Warranty  Support Documents
Tablets 1 Year RTB Invoice
Charger 3 Months RTB Invoice
*RTB = Return to Bench

RDP Thin Clients Warranty Policy

Product Warranty Period Warranty Type Warranty  Support Documents
AL-200 3 Years RTB Invoice
AL-500 3 Years RTB Invoice
XL-200c 1 Year RTB Invoice
XL-500 1 Year RTB Invoice
AL-200 Power Adapter 3 Years RTB Invoice
AL-500 Power Adapter 3 Years RTB Invoice
XL-200c Power Adapter 1 Year RTB Invoice
XL-500 Power Adapter 1 Year RTB Invoice
*RTB = Return to Bench

RDP Desktops and All-in-ones Warranty Policy

Product Warranty Period Warranty Type Warranty  Support Documents
Desktops 1 Year On-site Invoice
All-in-ones 1 Year On-site Invoice

RDP Accessories Warranty

Product Warranty Period Warranty Type Warranty  Support Documents
Monitor 1 Year RTB   Invoice  
Keyboard & Mouse 3 Months   RTB   Invoice  
Bagge (Backpack) No Warranty

This warranty shall be rendered null and void if :

  • The Product is damaged due to transportation, fall, weather, extreme temperatures, shock, improper use, mishandling or negligence after the purchase of the Product.
  • The Product is damaged as a result of natural disaster or acts of God, e.g. fire, flood, lightning.
  • The Product is damaged as a result of connection to irregular voltage sources.
  • The Product is installed, maintained, operated or use other than in accordance with the instructions provided by RDP in relation to the Product.
  • The Product is altered, modified and repaired by a party not authorized by RDP.
  • The Product is not purchased from RDP or through RDP's authorized distributors and resellers.
  • The customer cannot provide the sales receipt or purchase invoice.
  • The Warranty period has expired.

The warranty does not cover:

  • Transportation, delivery and/or incidental costs incurred in the fulfillment of this warranty.
  • Any software preloaded on or otherwise sold with the Product. All software is provided as is and RDP disclaims any and all warranties, express or implied, including but not limited to any implied warranty of non-infringement of third-party rights, merchantability or fitness for a particular purpose. RDP does not warrant that the software will be error-free or that the software will meet the customer's requirements.
  • Installation of software other than those specified in the starter package.
  • Recovery of corrupted HDD media other than to original factory state.
  • Damage to or loss of any programs, data or removable storage media. The customer is responsible for saving (backing up) any programs, data or removable storage media. The customer is advised to backup essential programs and data before allowing or sending for service.
  • Parts requiring replacement due to normal wear and tear, corrosion, rust or stain, physical damages such as cracks/dents/scratches on casing and broken cable.
  • Products where the model number or serial number has been removed, altered or obliterated from the product.
Note: All out of warranty devices will have a paid service and process RTB warranty.