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Helpdesk

Jr. Inside Hardware Support Engineer

● Hyderabad, India ● Full-time ● Make in India OEM
About the Role

About the role

As a Jr. Inside Hardware Support Engineer at RDP, you will be the technical voice on the other end of the line for our customers across India — helping them troubleshoot, diagnose, and resolve issues with RDP PCs, AIOs, laptops, thin clients, and accessories. This is an inside / telephonic support role at our Nacharam HQ.

What you'll do

  • Provide telephonic and remote hardware support to RDP customers — government, enterprise, and channel partners
  • Diagnose and troubleshoot issues with desktops, AIOs, laptops, thin clients, displays, and peripherals
  • Walk customers through firmware updates, BIOS settings, driver installations, and basic OS configuration
  • Log every interaction in the Odoo Helpdesk ticket system with clear notes and resolution steps
  • Escalate complex issues to field engineering with complete diagnostic context
  • Build deep product knowledge across the RDP portfolio — Desk PC, AIO, Sprint, Rock, ThinPad, Edge PC, Remote PC

What we're looking for

  • Minimum 2 years of IT hardware inside support experience — telephonic / remote, not field
  • Strong fundamentals — Windows / Linux OS, BIOS, drivers, networking basics, common hardware faults
  • Calm, clear telephone manner — good English plus at least one Indian language (Telugu / Hindi / Tamil preferred)
  • Discipline with ticket logging — every call documented, every action traceable
  • Diploma / B.E. / B.Tech in CS / IT / EEE / ECE preferred but not mandatory if experience is solid

Where and how

  • Location: RDP HQ, Nacharam, Hyderabad — on-site role
  • Shift: Standard business hours (9 AM – 6 PM IST)
  • Reports to: Helpdesk Manager
  • Openings: 2 positions
Why RDP

Make in India OEM. 14 years. 100K+ devices.

RDP Technologies Limited designs, engineers, and manufactures PCs, AI workstations, and data-center infrastructure from our Hyderabad facility. PLI 2.0 selected, MeitY recognized as Best Laptop Manufacturer, ISO 9001 certified.

Strategic alliances with Intel, AMD, NVIDIA, Microsoft. 4 business verticals: GeM, Corporate, AI Compute, DC and AI Infrastructure.

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Reliability is Our Product. • Make in India. Built for an AI-Ready India.